Privacy Policy

Eyesec respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, contact us, request a quotation, purchase or use our services, or otherwise interact with us.

1. WHO WE ARE

Eyesec is operated by Energy Shield Protection T/A Eyesec (Company Number: 10650099).

For the purposes of UK data protection law, Energy Shield Protection is the data controller responsible for your personal information where we determine how and why that information is processed.

Trading name:

Eyesec

Company:

Energy Shield Protection

Company number:

10650099

Registered office:

Suite 103, 33 Great George Street, Leeds, LS1 3AJ

Telephone:

0800 112 0100

Email:

contact@eyesec.co.uk

For privacy and data-protection enquiries, please contact us at contact@eyesec.co.uk.

2. INFORMATION WE MAY COLLECT

Depending on how you interact with Eyesec, we may collect information including:

• your name, address, telephone number and email address;
• information you provide when requesting a quotation, free assessment or appointment;
• information about your property and security requirements;
• details relating to products and services purchased from Eyesec;
• installation, service, maintenance and customer-support records;
• communications between you and Eyesec, including emails and enquiries;
• payment and transaction information;
• information required when you choose to apply for finance;
• marketing preferences;
• reviews, feedback and information you voluntarily provide to us;
• technical information relating to your use of our website, such as IP address, browser/device information and website activity;
• cookie and analytics information where you have provided the necessary consent.

We only collect information that is reasonably necessary for the purposes for which it is being used.

3. HOW WE COLLECT YOUR INFORMATION

We may collect personal information:

• directly from you when you contact us;
• when you complete a form on our website;
• when you request a quotation or assessment;
• when you book an appointment;
• when you purchase, install or use one of our services;
• when you contact our customer or technical support teams;
• when you provide feedback or a review;
• through cookies and similar technologies, where permitted;
• from third parties where there is a lawful reason for them to provide the information to us.

Website enquiry and quotation forms are currently submitted to Eyesec by email.

4. HOW AND WHY WE USE YOUR INFORMATION

We use personal information only where we have a lawful basis for doing so.

ENQUIRIES, QUOTATIONS AND APPOINTMENTS

We use information you provide to respond to enquiries, understand your security requirements, arrange assessments and appointments and prepare quotations.

Our lawful basis will normally be taking steps at your request before entering into a contract and/or our legitimate interests in responding to customer enquiries and operating our business.

PROVIDING EYESEC PRODUCTS AND SERVICES

We use customer information to arrange surveys, installations, configure systems, process payments, provide documentation and fulfil our contractual obligations.

Our lawful basis is normally performance of a contract.

CUSTOMER SERVICE AND AFTERCARE

We may retain and use relevant customer and system information to provide technical support, maintenance, fault diagnosis and aftercare.

Our lawful basis may be performance of our contract with you and our legitimate interests in supporting our customers and the security systems we have supplied.

IMPROVING OUR WEBSITE AND SERVICES

Where permitted, we may use information about how people interact with our website and services to understand performance, identify problems and improve the customer experience.

Where this involves non-essential cookies or similar tracking technologies, we will obtain consent where required.

SECURITY, FRAUD PREVENTION AND LEGAL OBLIGATIONS

We may process information where necessary to protect Eyesec, our customers or others against fraud, misuse or other unlawful activity, and where necessary to comply with legal or regulatory requirements.

5. MARKETING COMMUNICATIONS

Eyesec may occasionally send customers information about relevant system upgrades, products or services.

Where consent is required, these communications are only sent to people who have opted in to receive them.

You can opt out of marketing communications at any time using any unsubscribe or opt-out method provided in the communication or by contacting us at contact@eyesec.co.uk.

Opting out of marketing communications will not prevent us from sending important service, installation, support or other communications relating to products or services you have purchased from us.

6. WHO WE MAY SHARE YOUR INFORMATION WITH

We do not sell your personal information.

Where necessary, we may share information with carefully selected organisations that help us operate our business and provide our services, such as:

• payment-processing providers;
• finance providers where you choose to explore or apply for finance;
• IT, website and hosting providers;
• communications providers;
• installation, service or technical partners where appropriate;
• professional advisers such as accountants, solicitors and insurers;
• analytics providers where you have consented to relevant technologies;
• government bodies, regulators, law-enforcement agencies or courts where required by law.

Where organisations process personal information on our behalf, we require appropriate safeguards to protect that information.

7. FINANCE APPLICATIONS

Where you choose to explore or apply for finance, additional personal information may be required.

Energy Shield Protection T/A Eyesec acts as a credit broker and not a lender where applicable.

Depending on the finance option selected and your circumstances, information necessary for a finance application may be provided to the relevant finance provider or intermediary.

Our finance providers include:

• Novuna Finance
• This Bank LTD
• Klarna
• Zopa Bank LTD

These organisations may process your personal information as separate data controllers and will provide their own privacy information explaining how they collect, use and retain your personal data.

Applying for finance may involve eligibility and creditworthiness checks carried out by the relevant provider. Please refer to the privacy information provided during the finance application for further details.

8. COOKIES AND ANALYTICS

Our website uses cookies and similar technologies.

Some technologies are essential for the website to function and do not require consent.

Other technologies, such as analytics technologies, may be optional. Where consent is required by UK law, these technologies will not be activated until you have made your choice.

You will be able to accept or reject optional technologies through our cookie controls and, where implemented, change your preferences later.

We may use services such as Google Analytics to understand how visitors use our website. Where consent is required, analytics will only operate after that consent has been provided.

Further information about the cookies and similar technologies actually used by the website should be provided through the website's cookie information/preferences once the final technology stack is confirmed.

9. HOW LONG WE KEEP YOUR INFORMATION

We do not keep personal information for longer than is reasonably necessary for the purposes for which it was collected.

Different categories of information may need to be retained for different periods depending on:

• the products or services we have provided;
• installation, warranty, service and aftercare requirements;
• accounting and taxation requirements;
• regulatory and legal obligations;
• the establishment, exercise or defence of legal claims;
• security and fraud-prevention requirements.

When personal information is no longer required, we will securely delete or anonymise it where appropriate.

10. INTERNATIONAL TRANSFERS

Some technology and service providers used by Eyesec may process information outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate steps to ensure that it receives the protection required under UK data protection law.

Depending upon the destination and provider, these safeguards may include UK adequacy regulations or appropriate contractual safeguards.

11. HOW WE PROTECT YOUR INFORMATION

We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Access to personal information is limited to people and organisations that reasonably require it for legitimate business purposes.

While no internet-based system can be guaranteed to be completely secure, we regularly consider the measures appropriate to the nature of the information we process.

12. YOUR DATA-PROTECTION RIGHTS

Depending on the circumstances, UK data-protection law may give you rights including the right to:

• request access to personal information we hold about you;
• ask us to correct inaccurate or incomplete information;
• ask us to delete personal information in certain circumstances;
• ask us to restrict the processing of your information;
• object to certain processing;
• receive certain information in a portable format;
• withdraw consent where processing is based upon consent.

These rights are not absolute and may depend upon the circumstances and our lawful basis for processing the information.

YOUR RIGHT TO OBJECT

Where we process your personal information on the basis of our legitimate interests, you may have the right to object to that processing.

You also have the right to object to the use of your personal information for direct marketing at any time.

To exercise your rights, contact us at contact@eyesec.co.uk.

13. COMPLAINTS ABOUT YOUR PERSONAL DATA

If you have concerns about how Eyesec uses your personal information, please contact us so that we can investigate.

Email: contact@eyesec.co.uk
Telephone: 0800 112 0100

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data-protection regulator.

Eyesec also maintains a separate Complaints Procedure for complaints relating to our products, services and regulated activities. A link to the Complaints Procedure should be provided in the website footer.

14. REVIEWS AND FEEDBACK

If you voluntarily provide Eyesec with a review, testimonial, photograph or other feedback, we may ask for permission to use that material for specified purposes such as displaying customer experiences on our website or marketing materials.

Providing a review or photograph does not automatically give Eyesec unrestricted permission to use it for unrelated marketing purposes.

Where additional permission is required, we will obtain it.

15. THIRD-PARTY WEBSITES

Our website may contain links to websites or services operated by other organisations.

Eyesec is not responsible for the privacy practices of those third parties. We recommend reviewing their privacy information before providing personal information to them.

16. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our services, technology or legal requirements.

The latest version will always be published on our website and the date at the top of this page will show when it was most recently updated.

17. CONTACT US

For questions about this Privacy Policy or how Eyesec handles your personal information, contact:

Telephone: 0800 112 0100
Email: contact@eyesec.co.uk